Shipping policy

Last updated: October 23, 2026

We currently ship KIMEX orders within the United Kingdom.

Processing time

Orders are prepared within 1 to 2 working days (Monday to Friday, excluding public holidays). Orders placed on a weekend or public holiday are processed on the next working day.

Delivery time

After processing, estimated delivery takes 7 to 10 working days. These are estimates, not guarantees, and carrier or peak-period delays can occasionally add time.

Shipping rates

United Kingdom orders under £45: £3.99 standard delivery.

United Kingdom orders of £45 or more: free standard delivery.

The shipping cost shown at checkout before payment is the final applicable rate.

Address accuracy

Please check your shipping address carefully at checkout. If you spot a mistake, contact us as soon as possible. We can update an address only before the order is dispatched, and we are not responsible for parcels delivered to an incorrect address entered at checkout.

Delayed or missing orders

If your order has not arrived after the estimated delivery window, email hk@kimex-group.com with your order number so we can review the delivery with you.

Damaged, faulty or incorrect items

If your wallet arrives damaged, faulty or not as described, email hk@kimex-group.com with your order number and details of the problem. A photograph may help us assess damage, but it is not a condition of your statutory rights. These matters are handled under our Return and Refund Policy.

Contact

Questions about delivery? Email hk@kimex-group.com with your order number.